Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rnbags.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rnbags.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Shipping Fees
If you cancel your order before dispatch, your original standard shipping cost will be refunded. For all other cases, original shipping fees are non-refundable.
Customers are responsible for covering the cost of return or exchange shipments and for arranging the return with their local courier. We strongly recommend using a tracked and insured service to ensure the safe arrival of your return. We cannot accept responsibility for items lost or damaged in transit and strongly advise obtaining proof of postage and a tracking number.
Return to Sender
If your parcel is not successfully delivered and is returned to us, you will automatically receive an email notification along with a refund for your order, minus any shipping costs or any duties and taxes we have incurred. If it is a custom order, you will be required to cover costs of shipment back to you. Please note that we cannot take responsibility for parcels that are lost or delayed on their way back to us due to failed delivery attempts or unclaimed packages. We strongly recommend tracking your parcel using the provided details to help ensure successful delivery.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Returning Non-Returnable Items
Please note that we’re unable to process refunds for items returned outside of our policy. If a non-returnable item is sent back to us, the customer will be responsible for covering the postage costs to have the item returned to them.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rnbags.com.